Vilkår og betingelser
Overview
This website www.vargclothes.com is operated by Vargkläder AB (“Vargkläder”). Access to and use of Vargkläders online store www.vargclothes.com (the “Website”) are subject to the following terms and conditions.
Throughout the site, the terms “we”, “us” and “our” refer to Vargläder. Vargkläder offers this Website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
”You” or ”your” refer to the individual using our site to buy products from us.
These terms and conditions (the “Terms”) apply to all use of the Website. Vargkläder reserves the right to change these terms and conditions from time to time.
By accepting these Terms, you agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein and available by hyperlink. Please note that the Terms valid for your order is always the Terms that is in effect as of the time that you place your order and not a later version. You should keep a copy of these Terms for future reference.
To shop with us, you must be at least eighteen (18) years of age.
Company information
Vargkläder AB
Datavägen 63
436 32 Askim
Sweden Company registration number: 556917-2447
VAT: SE556917244701
For Norwegian orders, we dispatch through our NUF company (Norwegian Registered Foreign Enterprise).
Vargclothes
Org no: 931308831
c/o Athene VAT Services AS
Postboks 4691 Nydalen 0405 Oslo, Norway
Norsk MVA Representant:
Athene VAT Services AS
Postboks 4691 Nydalen 0405 Oslo
Org.nr. NO 897863022 MVA
General conditions
We reserve the right to refuse to sell our products to you if we have a legitimate reason to do so.
By agreeing to these Terms, you represent that you are acting for personal purposes, and not for professional, commercial or industrial purposes.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Content and intellectual property
You may download or copy the content on the Website or other possible materials displayed on the Website for personal use only. All content on the Website, including trademarks, designs, copyright, text, illustrations and photographs are the sole property of Vargkläder.
Nothing on the Website should be construed as granting or otherwise construed any license or right to use any material appearing on the Website, except to the extent permitted by mandatory law, without our written approval.
Products
Certain products may be available exclusively online through the Website. These products may have limited quantities. Should they be out of stock, you will not be able to buy them. If an item is unavailable, Vargkläder will contact you soonest possible by e-mail or phone.
We have made every effort to display as accurately as possible the colours and images of our products that appear on the Website. We cannot guarantee that your computer monitor’s display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or services to any person on legitimate grounds. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer.
All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. The products that you are able to select for purchase at the time you place your order will always be available, at the conditions described on the Website at that time.
Disclaimer
Vargkläder cannot guarantee that all content on the Website is free of inaccuracies or typographical errors. Neither can we promise that all information is up-to-date. Vargkläder has the right to update or change the content of the site at any time. Vargkläder also has the right to cancel the order prior to dispatch should we find that the price is not correct. In such a case we will notify you by e-mail or phone.
Vargkläder disclaims any and all liability for any and all damages arising from the use of or inability to use the Website.
Pesonal details
Please read our Privacy Policy. This Privacy Policy governs the manner in which we collect, use, maintain and disclose information collected from you. This Privacy Policy applies to the Website and all products and services offered by us.
Acceptance of orders
When placing an order on vargclothes.com you confirm that you have read these Terms and that you agree to them. Vargkläder may choose to not accept your order in our discretion for any reason whatsoever without liability to you. Examples of when we may not accept your order are as follows:
- If we are unable to obtain authorization of your payment.
- If products are shown on the Website but are not available or are incorrectly priced or otherwise incorrectly described.
- If the delivery address you submit is the address of an entity or individual providing freight forwarding services.
Order Aknowledgment
After submitting your order, we will send you an order acknowledgment by email with your order number, details of the product you have ordered from us, and delivery details. Please note that the receipt email is an acknowledgment that we have received your order and is not an acceptance of the order.
Shipping confirmation
Once the order has been processed, a shipping confirmation email will be sent with tracking information and shipping address.
Prices
All prices on the Website are stated in EUR, SEK, NOK, and USD. When entering the Website, the country and currency will automatically show. Vargkläder is not responsible for currency changes/exchange rates that your local bank might have when exchanging into your local currency. The price presented for each article is excluding shipping costs. Shipping costs are presented separately under the heading “Delivery and returns”.
Taxes, customs duties, and fees
For all orders shipped to countries within the European Union, VAT is included in the prices and will be charged at the checkout.
For all orders shipped to Norway, customs duties and VAT are included in the checkout; no additional customs or VAT invoices will be added.
Please be aware that shipments to countries outside the European Union (EU) are subject to additional charges. These may include taxes, customs duties, and other fees imposed by the destination country, collectively referred to as Import Fees. It’s important to note that our prices do not include Value Added Tax (VAT), and as such, VAT will not be applied during the checkout process. The specific amount of taxes and duties can vary based on the value of the product. For precise information regarding these potential extra costs, we recommend contacting your local customs office directly.
Please note that US customers will not be charged for any customs duties or import fees upon receipt of the products if the order amount is below 800 USD. Customs duties and import fees is added for orders above 800 USD. Shipping costs and eventual local sales taxes might be added.
The prices for different countries are displayed on the website, including Swedish VAT. For countries outside the EU, the customer is responsible for paying taxes and customs duties. Orders are shipped as DAP (Delivered At Place). The recipient of the delivery is the importer of the goods in the destination country and is responsible for all local taxes and fees, including customs duties. A separate invoice will be sent to you from our distribution partner UPS.
Discount and promotional codes
Vargkläder may from time to time offer promotional discounts, with or without a promotion code. Promotions with codes are generally valid only once, and once the code is used it will be deactivated and the code will no longer be valid.
Promotions cannot be added to an order after the order is confirmed, therefore you must ensure that the code is registered before you can confirm and pay the order. Vargkläder does not take responsibility for promotion codes or promotions published on external websites or discounts that are not communicated in trust with us.
Vargkläder reserves the right to withdraw a promotion or promotional code at any time.
Discount and promotional codes cannot be used on products that are on SALE or combined with other discounts.
International shipments
We ship to all countries within the EU, Norway, Switzerland Canada, and USA. Shipments to other countries are not possible at the moment – please subscribe to our newsletter to be the first to know when we start shipping to your country.
Delivery
For our Swedish customers, packages are delivered with DHL or PostNord, and you will get a notification via e-mail or SMS when your package is ready for collection at your local service point. All orders are processed and delivered within 1-7 business days.
For our Norwegian customers, packages are delivered with Posten Bring, and you will get a notification via e-mail or SMS when your package is ready for collection at your local service point. All orders are processed and delivered within 5-10 business days.
For customers outside Sweden, your package is sent with UPS, and they usually deliver between 8-18 business days (delivery during daytime). To fill in your work address is a tip if it is where you are usually at during daytime. We do not deliver to post office boxes, army post office, and fleet post office addresses. All international orders are traceable, see more at UPS. All orders are processed and delivered within 3-10 business days.
Please make sure to submit the correct billing and shipping address associated with your payment in order to avoid delays in receiving your order. Vargkläder insures each purchase during the time it is in transit until the package has been delivered to your specified address. If your order is lost, you need to contact us as soon as possible in order to start an investigation with UPS/DHL. The investigation takes up to 10 business days and we´ll be contacted through email once the investigation is closed. Vargkläder is not responsible for any delays caused by destination customs clearance processes. We do not refund any freight costs unless there has been an error from our end.
Shipping Cost
Sweden
Shipment by DHL Service Point or PostNord MyPack.
Free shipment for orders over 2000 SEK.
Standard shipping: 79 SEK for orders under 2000 SEK.
PostNord Home Delivery: 179 SEK.
Pick up at our office
You can also pick up your package at our office for free. Please confirm the pick up before with an email to shop@vargklader.com.
Pick up address:
Vargkläder AB
Datavägen 63
43632 Askim
Norway
Posten Bring: 149 NOK
Customs and VAT are included in the checkout, no extra customs or VAT invoices are added.
Svalbard (Norway)
Posten Bring: 149 NOK
Taxes and toll is to be paid by customer. Orders are shipped DAP (Duties At Place). Customers are responsible for local taxes and fees, including customs charges.
European Union
UPS: 15 EUR
For all orders within the EU, tax is included in the price.
Switzerland
UPS: 15 EUR
For countries outside of EU, taxes and toll is to be paid by customer. Orders are shipped DAP (Duties At Place). Customers are responsible for local taxes and fees, including customs charges.
USA & Canada
UPS: 19 USD
For countries outside of EU, taxes and toll is to be paid by customer. Orders are shipped DAP (Duties At Place). Customers are responsible for local taxes and fees, including customs charges.
Returns
Returns within Sweden
We offer a full refund for returns within 14 days. According to Swedish law, you have the right to cancel your purchase within 14 days from the day after you receive the item, without providing a reason.
To receive a full refund, the item must be in the same condition as when delivered. Before sending back your return, please ensure that:
- All price tags and labels are still attached.
- The product is in its original packaging.
- The product is unused and unwashed.
If the item has been handled in a way that reduces its value more than necessary to determine its nature or functionality, we may apply a depreciation deduction to your refund.
Return shipping and handling cost is 100 SEK.
Steps for returning within Sweden
1. Prepare the return.
The item should be sent back within 14 days after receiving your delivery. Ensure that the item is in sellable condition.
2. Use the return shipping label.
- DHL: The return shipping label is included in the package.
- PostNord: Contact us at Varg, and we will create a return shipping label with a QR code for you.
3. Fill in the return form.
Use the return form included with your delivery and fill it in clearly. If you are missing the form, contact us at shop@vargklader.com.
4. Return the package.
For returns, we recommend saving the tracking number and shipping proof for future reference.
5. Costs for returns.
If you exercise your right of withdrawal, the product price and the original shipping cost will be refunded. The return shipping fee (100 SEK) will be deducted from the refund.
- If you return only part of your order, no shipping fees will be refunded.
- If you chose a more expensive delivery method than standard shipping, the additional cost will not be reimbursed.
Free exchange within Sweden
Want to exchange for a different size? Return the incorrect item as outlined above and place a new order in our shop. Use the return shipping label and indicate the new order number on the return form.
- Exchanges are subject to stock availability.
- One exchange per order is free of charge.
Returns from countries outside of Sweden
We offer a 14-day return policy. Contact us at shop@vargklader.com before sending back your return. You will then receive a return shipping label via email. Please note that you are responsible for paying for and ensuring the return of the item to our warehouse.
For a full refund, the item must be in the same condition as when delivered. Before sending back your return, please ensure that:
- All price tags and labels are still attached.
- The product is in its original packaging.
- The product is unused and unwashed.
If the item has been handled in a way that reduces its value more than necessary to determine its nature or functionality, we may apply a depreciation deduction to your refund.
For returns, we recommend saving the tracking number and shipping proof for future reference.
Return shipping is deducted from your refund:
- Norway: 149 NOK
- EU & Switzerland: 19 EUR
- USA & Canada: 19 USD
We encourage you to carefully consider your purchase. Have questions about sizing or anything else? Feel free to reach out to us via chat or at shop@vargklader.com – we are happy to help! Reducing returns is an important part of our sustainability efforts.
Exchanges from countries outside of Sweden
For exchanges, place a new order and contact us to return the original item as outlined above. Please note that you are responsible for paying for and ensuring the return of the item to our warehouse.
For countries outside the EU, the new order will be shipped as a ”Warranty Replacement Order.” This explains to your local customs office that taxes and duties have already been paid. If your customs office still requires an additional fee, show proof that it is an exchange item and that you have already paid the fee. Keep the tracking number for your return and the receipt for the fee.
Return Processing and Refunds
We strive to process returns as quickly as possible once they arrive at our warehouse. Typically, returns are processed within five business days.
During high traffic periods, such as during launches and campaigns, return processing may take longer. We appreciate your patience and will process your return as quickly as possible.
Your purchase will be refunded using the same payment method used for the original order. It may take 2-4 business days for the bank transaction to be processed, depending on your bank or card issuer.
Additional VAT fees will not be refunded. If you wish to be refunded for your customs duties and/or taxes, you must contact your local UPS or DHL service center. Show proof or a receipt that you have returned the items, and they will assist you. Shipping costs will not be refunded unless there is a complaint.
Swedish customers who have chosen Klarna invoice as a payment method will receive an updated invoice once we have confirmed receipt of the returned goods. All payments made via Klarna are managed by Klarna. Vargkläder activates the refund once we have received the returned product.
What is not covered by the return policy?
For hygiene reasons, Vargkläder cannot offer refunds or exchanges for:
- Swimwear and underwear where the hygiene seal has been broken or if there is any suspicion that the item has been used beyond trying it on.
Uncollected packages or delivery issues
If we receive a package that has not been collected, we reserve the right to charge you for all costs associated with the return, as well as a handling fee. The total cost is 300 SEK for Swedish customers and 30 EUR / 30 USD / 300 NOK for customers outside Sweden. This amount will be deducted from your refund.
If the package cannot be delivered due to incorrect delivery information (e.g., wrong address), we will deduct the shipping cost, as well as any additional fees such as import taxes and customs duties, from your refund. The refund will be processed within ten business days from the time the item has been returned to our warehouse. The amount will be refunded to the same payment method used during the purchase (credit card / PayPal / Klarna).
Cancellations
All orders are final and due to the high tempo at our warehouse, we are not able to cancel any placed orders.
As soon as the item has been sent from our warehouse, you can not cancel your purchase. If a cancellation is made promptly and before the item has been sent out for delivery, we have the right to demand compensation for our costs for entering into the purchase agreement and costs due to the cancellation.
Warranties and complaints
We guarantee that each shipment is examined before it is delivered to you. Should the product nevertheless be broken or faulty and assuming that the defect is original, you as a customer may send us a notice of defect/complaint about the product.
For Swedish customers, you are entitled to complain about defective products within three years according to the Swedish Konsumentköplagen (1990: 932). However, you must always notify us within a reasonable time after you have detected that the products are defective.
Please notify us of your complaint at the following details:
NOTE! Before you return the defective / wrongly supplied product, you must contact Customer Service. We will send you instructions how to proceed. When sending back a product for claim, please send to: Vargkläder AB, Datavägen 63, 436 32 Askim. The package must be marked with the claim number you will get from Customer Service.
If a complaint is approved, we will compensate you in accordance with Konsumentköplagen (1990:932) by either repairing the product, replacing it with a new equivalent product, giving you a price reduction or by refunding your payment for the product (including shipping and return costs).
We, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors, are not liable for any losses or damages that:
(i) were not foreseeable to the parties when the contract was formed, except if the loss is due to our fault or gross misconduct; or
(ii) were not caused by any legal or contractual breach on our part; or
(iii) are indirect losses; or
(iv) result from a force majeure event, see below.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so, including loss or damage caused by our wilful intent or gross negligence.
Force majeure
In case of force majeure (e.g. war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters, pandemics or similar events) the contract between you and Vargkläder can be partially or fully terminated by Vargkläder.
Governing law
These Terms are compiled in accordance with Swedish law and the Swedish courts will have exclusive jurisdiction for any dispute under these Terms. The laws of your country may differ from Sweden and there may be additional legal requirements to use this Website. You must comply with all applicable local and international laws and regulations regarding your use of our Website.
Disputes
We will try to resolve any disputes with you quickly and efficiently.
If you are unhappy with any products supplied, your customer experience or any other matter, please contact us as soon as possible by email at shop@vargklader.com.
If we are unable to resolve a dispute with you using our internal complaint handling procedure, we will notify you as such, and give you certain information required by law about our alternative dispute resolution (ADR) provider, including the contact details provided below.
If you are a Swedish resident and are not happy with the solution provided by our internal complaint service, you can address your claim to the Swedish local dispute resolution body:
Allmänna Reklamationsnämnden, www.arn.se
Box 174
101 23 Stockholm
In the event that a case is tried in Allmänna Reklamationsnämnden, Vargkläder will follow the decision that is made.
If you are a EU or Norway resident, you may also use the online dispute resolution platform provided by the European Commission to submit a complaint or find information regarding alternative dispute resolution for your country through the following link: ec.europa.eu
Changes to our terms
If we decide to change or update these Terms, we will update the Terms modification date below.
This document was last modified on 2025-02-19.