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Varg, born out of longing for the authentic Scandinavian emotion Yearning for functional clothes for the adventures of life. Careful and respectful of our environment. The mix between the rugged sporty and clearly Scandinavian design makes Varg unique.

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Terms and Conditions

Overview

This website www.vargclothes.com is operated by Vargkläder AB (“Vargkläder”). Access to and use of Vargkläders online store www.vargclothes.com (the “Website”) are subject to the following terms and conditions.

Throughout the site, the terms “we”, “us” and “our” refer to Vargläder. Vargkläder offers this Website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

”You” or ”your” refer to the individual using our site to buy products from us.

These terms and conditions (the “Terms”) apply to all use of the Website. Vargkläder reserves the right to change these terms and conditions from time to time.

By accepting these Terms, you agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein and available by hyperlink. Please note that the Terms valid for your order is always the Terms that is in effect as of the time that you place your order and not a later version. You should keep a copy of these Terms for future reference.

To shop with us, you must be at least eighteen (18) years of age.

Company information

Vargkläder AB
Datavägen 63
43632 Askim
Sweden
Company registration number: 556917-2447
VAT: SE556917244701

General conditions

We reserve the right to refuse to sell our products to you if we have a legitimate reason to do so.

By agreeing to these Terms, you represent that you are acting for personal purposes, and not for professional, commercial or industrial purposes.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Content and intellectual property

You may download or copy the content on the Website or other possible materials displayed on the Website for personal use only. All content on the Website, including trademarks, designs, copyright, text, illustrations and photographs are the sole property of Vargkläder.

Nothing on the Website should be construed as granting or otherwise construed any license or right to use any material appearing on the Website, except to the extent permitted by mandatory law, without our written approval.

Products

Certain products may be available exclusively online through the Website. These products may have limited quantities. Should they be out of stock, you will not be able to buy them. In the event that an item is unavailable, Vargkläder will contact you soonest possible by e-mail or phone.

We have made every effort to display as accurately as possible the colours and images of our products that appear on the Website. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person on legitimate grounds. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer.

All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. The products that you are able to select for purchase at the time you place your order will always be available, at the conditions described on the Website at that time.

Disclaimer

Vargkläder cannot guarantee that all content on the Website is free of inaccuracies or typographical errors at all times. Neither can we promise that all information is up-to-date. Vargkläder has the right to update or change the content of the site at any time. Vargkläder also has the right to cancel the order prior to dispatch should we find that the price is not correct. In such a case we will notify you by e-mail or phone.

Vargkläder disclaims any and all liability for any and all damages arising from the use of or inability to use the Website.

Pesonal details

Please read our Privacy Policy. This Privacy Policy governs the manner in which we collect, use, maintain and disclose information collected from you. This Privacy Policy applies to the Website and all products and services offered by us.

Acceptance of orders

When placing an order on vargclothes.com you confirm that you have read these Terms and that you agree to them. Vargkläder may choose to not accept your order in our discretion for any reason whatsoever without liability to you. Examples of when we may not accept your order are as follows:

*If we are unable to obtain authorization of your payment.
*If products are shown on the Website but are not available or are incorrectly priced or otherwise incorrectly described.
*If the delivery address you submit is the address of an entity or individual providing freight forwarding services.

Order Aknowledgment

After submitting your order, we will send you an order acknowledgment by email with your order number, details of the product you have ordered from us, and delivery details. Please note that the receipt email is an acknowledgment that we have received your order and is not an acceptance of the order.

Shipping confirmation

Once the order has been processed, a shipping confirmation email will be sent with tracking information and shipping address.

Prices

All prices on the Website are stated in EUR, SEK, NOK and USD. When entering the Website the country and currency will automatically show.  Vargkläder is not responsible for currency changes/exchange rates that your local bank might have when exchanging into your local currency. The price presented for each article is excluding shipping costs. Shipping costs are presented separately under the heading “Delivery and returns”.

Taxes, customs duties and fees

For all orders shipped to countries within the European Union, VAT is included in the prices and will be charged at the checkout.

Shipment to countries outside the European Union may be subject to taxes, customs duties, and fees levied by the destination country (Import Fees). Note that taxes and duties can vary depending on product value. Please contact your local customs office for exact information.

Please note that US customers will not be charged for any customs duties or import fees upon receipt of the products if the order amount is below 800 USD. Customs duties and import fees is added for orders above 800 USD. Shipping costs and eventual local sales taxes might be added.

Prices for the different countries are shown on the Website including taxes. For pruchases outside the EU, the price will be deducted by 20% (Swedish VAT) in check out. The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. A separate invoice will be sent to you from our distribution partner UPS or DHL.

Discount and promotional codes

Vargkläder may from time to time offer promotional discounts, with or without a promotion code. Promotions with codes are generally valid only once, and once the code is used it will be deactivated and the code will no longer be valid.

Promotions cannot be added to an order after the order is confirmed, therefore you must ensure that the code is registered before you can confirm and pay the order. Vargkläder does not take responsibility for promotion codes or promotions published on external websites or discounts that are not communicated in trust with us.

Vargkläder reserves the right to withdraw a promotion or promotional code at any time.

Discount and promotional codes cannot be used on products that are on SALE or combined with other discounts.

International shipments

We ship to all countries within the EU, Norway, Switzerland Canada, and USA. Shipments to other countries are not possible at the moment – please subscribe to our newsletter to be the first to know when we start shipping to your country.

Delivery and returns

For our Swedish customers, packages are delivered with DHL or Postnord, and you will get a notification via e-mail or SMS when your package is ready for collection at your local service point. All orders are processed and delivered within 4-10 business days.

For customers outside Sweden, your package is sent with UPS or DHL, and they usually deliver between 8-18 business days (delivery during daytime). To fill in your work address is a tip if it is where you are usually at during daytime. We do not deliver to post office boxes, army post office, and fleet post office addresses. All international orders are traceable, see more at  https://www.dhl.com/se-sv/home/vara-divisioner/paket/privatkund.html and https://www.ups.com/se/sv/Home.page.

Please make sure to submit the correct billing and shipping address associated with your payment in order to avoid delays in receiving your order. Vargkläder insures each purchase during the time it is in transit until the package has been delivered to your specified address. If your order is lost, you need to contact us as soon as possible in order to start an investigation with UPS/DHL. The investigation takes up to 10 business days and we´ll be contacted through email once the investigation is closed. Vargkläder is not responsible for any delays caused by destination customs clearance processes. We do not refund any freight costs unless there has been an error from our end.

Sweden

DHL Service point: Free shipment for purchases from 1000 SEK.

DHL Service point: 69 SEK for purchases under 1000 SEK.

POSTNORD My pack: 69 SEK/shipment

POSTNORD Home del: 179 SEK.

Pick up at our office
You can also pick up your package at our office for free. Please confirm the pick up before with an email to shop@vargklader.com.

Pick up address:
Vargkläder AB
Datavägen 63
43632 Askim

Europe (European Union)

UPS: 19 EUR

DHL PARCEL CONNECT: 19 EUR

For all orders within the EU, tax is included in the price.

Norway

UPS or DHL: 149 NOK

DHL PARCEL CONNECT: 194 NOK

USA/CANADA

UPS or DHL: 29 USD

For countries outside Europe, taxes and toll to be paid by customer, Swedish tax reduction is withdrawn in check out.

 

Returns Sweden

A pre-printed Delivery Return Form is included in the package but you as a customer is responsible for the return cost and that the package reaches Vargkläder. When using the pre printed delivery return form, we will withdraw 75 kr from your return.

Swedish customers has a statutory right to cancel any contract for sale with us and return any products within 14 days counted from the day after delivery of those products (day where you or a third party other than the carrier and indicated by you acquires physical possession of the products) without giving any reason.

We only issue a full refund if the product is in the same condition as at the time of delivery. If the product’s value has diminished due to your handling of the product to a greater extent than is necessary in order to ascertain its characteristics or function, you have an obligation to reimburse us.

Products shall be returned without undue delay and at the latest 14 days as from your statement of your wish to exercise your withdrawal right. Please fill in the return form you received with your delivery. If you have lost it, please contact us at shop@vargklader.com.

If you exercise your statutory withdrawal right, we will reimburse you the price of the products, (with the exception of the supplementary costs resulting from your choice of a type of delivery other than standard delivery), excluding 75 kr handling cost, if you have used our pre printed return label, without undue delay and at the latest 14 days as from the date we receive your return.

Returns European union

Vargkläder offers a 14 day return policy.

Please note that you are responsible for arranging and paying for the return shipment. You are also responsible for the package so that it reaches Vargkläder Ab.

If you prefer we can arrange a Delivery Return Form according to below. (e-mail to shop@vargklader.com)

  1. We will send a form that must be filled in and sent back to us.
  2. We will get back to you with a return label, and for countries outside EU, a toll invoice within 1-2 business days.
  3. Mark your package with the return number, and include the return label and if needed toll invoice.
  4. Contact UPS to arrange a pick-up or leave the package at the closest UPS service point.

If you choose to use our return form, we will deduct 15 EUR from your repayment.

If you want to exchange the product, simply place a new order in our shop and return the original product. Exchanges are free of charge.

 Returns Norway, USA and Canada.

Vargkläder offers a 14 day return policy.

Kindly contact us at shop@vargklader.com and we will arrange a return freight label, we will deduct 20 USD/150 NOK on the repayment.

  1. We will send a form that must be filled in and sent back to us.
  2. We will get back to you with a return label, and for countries outside EU, a toll invoice within 1-2 business days.
  3. Mark your package with the return number, and include the return label and if needed toll invoice.
  4. Contact UPS to arrange a pick-up or leave the package at the closest UPS service point.

If you want to exchange the product, simply place a new order in our shop and return back the original product according to above. Exchanges are free of charge.

We kindly ask you to consider your purchase. If you have any questions about sizes or other things, just drop us a note on our chat or e-mail us at shop@vargklader.com. We wish to avoid exchanges and returns to reduce the impact we have on the environment.

Refunds

Refund transactions will be reimbursed with the same means of payment you used when placing the order. The bank transaction might take up 2-4 business days to proceed depending on your bank /credit holders.

Additional VAT charges will not be refunded. If you want a refund for your duties and/or taxes you will need to contact your local UPS or DHL service office. Show a proof/receipt that you have sent the items back for a refund and they will help you out. Shipping costs will not be refunded unless there is a complaint.

Swedish customers who has chosen Klarna invoice as the means of payment will receive an updated invoice once the return has proceeded. All refunds of payments that have been made through Klarna are handled by Klarna. Vargkläder will activate the refund once we have received the returned product.

What is not covered?

For hygiene reasons, Vargkläder cannot offer refunds or exchanges for:

  • Swim suits or underwear if in either case the hygiene seal has been removed or if Vargkläder reasonably believes the items have been worn (other than for the purposes of trying on in accordance with the above).

All exchange orders to countries outside the European Union are sent out marked as ”Warranty Replacement Order”. This explains for your customs that you have already paid government tax and duty on your original tracking number and that this is a replacement item. Should your customs insist and issue the fee again you will need to show proof that it is an exchange item and that you have already paid the fee, and have sent the original order back to us. Please have the tracking for your return and the receipt for the fee at hand.

Uncollected packages or problems with delivery

If you do not collect your package within 10 days, 150 SEK including VAT is charged for uncollected packages (for Swedish customers).

If we cannot deliver the package because of wrong or faulty information, we will deduct the shipping cost and any other fees such as import tax and duty that has been added on from your refund as the invoices then will be turned to us. Refund transactions will be reimbursed within 10 business days from the day it reached our warehouse to the credit card / PayPal / Klarna account that was used when placing the order.

Cancellations

All orders are final and due to the high tempo at our warehouse, we are not able to cancel any placed orders.

As soon as the item has been sent from our warehouse, you can not cancel your purchase. If a cancellation is made promptly and before the item has been sent out for delivery, we have the right to demand compensation for our costs for entering into the purchase agreement and costs due to the cancellation.

Warranties and complaints

We guarantee that each shipment is examined before it is delivered to you. Should the product nevertheless be broken or faulty and assuming that the defect is original, you as a customer may send us a notice of defect/complaint about the product.

For Swedish customers, you are entitled to complain about defective products within three years according to the Swedish Konsumentköplagen (1990: 932). However, you must always notify us within a reasonable time after you have detected that the products are defective.

Please notify us of your complaint at the following details:

shop@vargklader.com

NOTE! Before you return the defective / wrongly supplied product, you must contact Customer Service. We will send you instructions how to proceed. When sending back a product for claim, please send to: Vargkläder AB, Datavägen 63, 43937 Askim. The package must be marked with the claim number you will get from Customer Service.

If a complaint is approved, we will compensate you in accordance with Konsumentköplagen (1990:932) by either repairing the product, replacing it with a new equivalent product, giving you a price reduction or by refunding your payment for the product (including shipping and return costs).

We, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors, are not liable for any losses or damages that:

(i) were not foreseeable to the parties when the contract was formed, except if the loss is due to our fault or gross misconduct; or

(ii) were not caused by any legal or contractual breach on our part; or

(iii) are indirect losses; or

(iv) result from a force majeure event, see below.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so, including loss or damage caused by our wilful intent or gross negligence.

Force majeure

In case of force majeure (e.g. war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters, pandemics or similar events) the contract between you and Vargkläder can be partially or fully terminated by Vargkläder.

Governing law

These Terms are compiled in accordance with Swedish law and the Swedish courts will have exclusive jurisdiction for any dispute under these Terms. The laws of your country may differ from Sweden and there may be additional legal requirements to use this Website. You must comply with all applicable local and international laws and regulations regarding your use of our Website.

Disputes

We will try to resolve any disputes with you quickly and efficiently.

If you are unhappy with any products supplied, your customer experience or any other matter, please contact us as soon as possible by email at shop@vargklader.com.

If we are unable to resolve a dispute with you using our internal complaint handling procedure, we will notify you as such, and give you certain information required by law about our alternative dispute resolution (ADR) provider, including the contact details provided below.

If you are a Swedish resident and are not happy with the solution provided by our internal complaint service, you can address your claim to the Swedish local dispute resolution body:

Allmänna Reklamationsnämnden, www.arn.se

Box 174

101 23 Stockholm

In the event that a case is tried in Allmänna Reklamationsnämnden, Vargkläder will follow the decision that is made.

If you are a EU or Norway resident, you may also use the online dispute resolution platform provided by the European Commission to submit a complaint or find information regarding alternative dispute resolution for your country through the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

Changes to our terms

If we decide to change or update these Terms, we will update the Terms modification date below.

This document was last modified on 2021-05-01.